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Terms And Conditions
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About Us
This web site is owned and operated by Spyder Air Ltd, If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Snake Motorcycles
Phone: +44 (0)208 445 66811
Email: info@snakemotorcycles.com
Company number: 4260284 |
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for the details that we need to be able to complete the order.
We accept online payment by Paypal: debit or credit card & cheque. If you are shopping from outside the Uk we only accept payment by bank transfer, please email or telephone for details.Cheques generally take 7 working days to clear.
If you do not wish to pay online, you may pay by phone, cheque or bank transfer.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
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Delivery Schedule
We will normally despatch your order to you within 3 business days. International orders are generally despatched within 3 business days of receipt of cleared funds. Delivery times are advised when we confirm your order.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
When taking receipt of the goods from the courier, any damage to the package/packaging must be noted & signed for 'Damaged'. Failure to sign for the goods 'Damaged' will mean that you have received them in good condition and will be unable to claim for any Damage.
Please note: For security reasons, goods can only be delivered to the address that your card is registered to. For an alternate delivery address please telephone +44 (0) 445 6811.
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Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
Guarantee
We guarantee your satisfaction. |
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 020 8445 6811 (International +44 (0) 20 8445 6811) or email us info@snakemotorcycles.com. |
Privacy Policy
Snake Motorcycles do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes. |
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. This does not apply to goods which have been specially ordered or manufactured & are supplied correctly. These goods are not returnable unless faulty.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
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© 2023 Snake Motorcycles | | Site Map | Call us now 044 (0) 20 8445 6811 |
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